Allied Van Lines at 1 Mid America Plaza #401, Oakbrook Terrace, Illinois.

Initially we had a great experience until moving day when our walls and door were damaged by the inexperienced movers that Allied outsourced. This was rectified fairly easily and payment was taken care of on a very timely basis. When our furniture arrived in Ft. Lauderdale we had to file a claim for 5 items one of which was our grand piano. It arrived with broken keys, scratched, and wood missing from the side panel. When the outsourced movers set up the piano, they put the legs on incorrectly, threw the pedal supports in the case and left the keys in terrible condition. We asked for a minimum of $1,900 to get the piano put back together which is nothing considering that it is a $25,000 investment. To date, we received a letter telling us that they will only give us $1,100 for the repair and ignored my request for a $300 piano technician fee to assess the damage. DO NOT use this company if you are considering moving any fine musical instrument. It has now been 3 months since our move, the piano is sitting crooked in the corner of the room and cannot be played because of the missing keys. We have received the claim for telling us what they will fix, but no payment has ever been received. I'm so disappointed that I don't know where to turn other than legally.